We offer a full delivery, installation and disposal service on everything we sell. As a local, independent shop, your order is delivered and installed by our own team, not a courier. This page sets out what we can and can't do, so you know exactly what to expect. If anything isn't clear, give us a call on 07876 778107 before you order and we'll talk it through.

Delivery and installation are two separate services, each with its own charge. Delivery gets your product into your home; installation gets it unpacked, connected and ready to use. Charges depend on the product and the job, and we'll confirm them with you when we arrange your delivery.

Delivery

Where we deliver

• We deliver within 30 miles of our shop in Bannockburn (FK7 8HP).
• If you live further away, contact us on 07876 778107 or info@radiomusicstore.co.uk and we'll talk through the options.

When we deliver

• We'll contact you as soon as your order is placed to arrange a day and time slot that suits you.
• Delivery can be as soon as the next day, is usually within four days, and always within five days.

What delivery includes

• Bringing your product, still boxed, into the room of your choice.

What delivery doesn't include

• Unpacking your product or taking away the packaging. Both are part of our installation service.
• Connecting or setting up your product. Again, that's installation.

What we can't do

• Remove doors, windows or fixtures in your home to get a product in.
• Leave items outside, in a garage or with a neighbour unless you've asked us to beforehand. If you do, they're left at your own risk.

Please note

• Measure first. Check the space for your appliance, plus the doorways, hallways and stairs it needs to pass through. Product dimensions often don't include handles or other parts that stick out.
• American-style fridge freezers. It's quite common for the doors to need taking off to get through your doorways and then refitting in your kitchen. We can do this at an extra charge.
• Check before signing. Please look over your product before signing for it. If you spot any cosmetic damage afterwards, let us know within 72 hours.

Installation

Installation is a separate service from delivery. Every installation includes unpacking your product and taking away all the packaging, along with the work described for each product below.

Televisions

Stand installation: we'll assemble your TV on its supplied stand, set it up on a flat surface, connect your existing equipment, tune in your channels (if you have an aerial or satellite already installed) and show you how to use it.

Wall mount installation: we'll fit your TV to your existing wall bracket and connect it to your existing equipment using your existing leads.

We can also install TVs and set-top boxes that weren't bought from us, at an extra charge.

What we can't do:

• Connect your existing equipment if you don't already have the leads and cables needed.
• Guarantee your existing equipment will work as you'd like with your new TV, particularly home cinema systems and set-top boxes, where manufacturers often use their own connections.
• Swap one wall-mounted TV for another without new cables or fixings if they're needed. These are charged extra, and some jobs may need a visit from our specialist installation team.

Freestanding washing machines and dishwashers

We'll disconnect your old machine, unpack your new one, remove the transit bolts and connect it to your existing water and waste supply. Please make sure your old machine is emptied before we arrive.

What we can't do:

• Extend hoses, or remove kitchen units or boards so the appliance or hoses will fit.
• Carry out plumbing or electrical work, even if it seems basic. Our installers aren't trained for this.
• Guarantee there will be no damage to your floor, particularly linoleum. If your floor is uneven or fragile, let us know and we'll have a look before we start.

Freestanding fridges and freezers

We'll unpack your appliance and install it in the room of your choice, making sure it's level and secure.

Cookers

• Electric cookers: installed by our own team.
• Gas cookers: installed by our qualified Gas Safe registered engineer. We'll contact you to arrange a time to deliver and install together.

Built-in kitchen appliances

Built-in installations usually take 90 to 120 minutes, so we'll contact you to arrange a suitable time.

Custom installations

If you'd like your TV mounted on the wall with the wires hidden, a multi-room audio system, or anything else out of the ordinary, our specialist installers can help. Every job is different, so contact us for a quote.

Our right to refuse a job

We take real pride in our installations and always do our best. But if we feel a job is beyond the training and expertise of our installers, we may decline it. If that happens, we'll refund the installation charge in full, or arrange for a specialist installation team to complete the job at an extra cost.

Removing your old appliance

• We can take away your old washing machine, dishwasher, cooker, fridge, freezer, fridge freezer (including American-style) or TV to our local recycling centre.
• We'll disconnect your old washing machine or dishwasher for you when we install your new one.
• Please make sure your old appliance is emptied of food, clothes and personal items before we arrive.

Repairs

Televisions and electrical equipment

We offer a full back-up repair service on TVs and other electrical equipment bought from us. Contact us by phone or email and we'll decide whether it needs to come back to us for repair or can be fixed at your home. We look after equipment we've supplied without unnecessary or excessive call-out and repair charges.

Kitchen appliances

• Still under the manufacturer's guarantee: contact the manufacturer directly, as they'll usually send their own engineer.
• Outside the manufacturer's guarantee: contact us with details of the fault and we'll arrange for one of our partner firms to visit. A call-out charge applies.

Extended warranty

We strongly recommend extended cover on your equipment. We deal directly with the warranty company, so we can handle repairs and billing for you. You can buy it any time up to 8 weeks before your manufacturer's guarantee runs out.

Returns

• If you return a product, the cost of carriage is yours in the first instance.
• If we inspect the product and find it's faulty, we'll refund your return carriage costs.
• We're happy to exchange products for non-fault reasons, but you'll be responsible for the carriage costs.

Other terms

• We reserve the right to refuse orders.
• All payments must be in UK pounds sterling.

Questions?

For delivery or installation on anything not covered here, just ask. We'd much rather sort things out before delivery day. Call us on 07876 778107, email info@radiomusicstore.co.uk, or pop into the shop at 1/5 Quakerfield, Bannockburn, Stirling FK7 8HP.